ORDERING

1. How do I purchase a product online?
2. Can I order by check or fax?
3. Shipping
4. Do you accept orders outside the U.S.?
5. What credit cards to you accept?
6. What do I do if I accidentally ordered the incorrect cartridge?
7. Is the althakerah.net web site secure?

PRODUCTS

1. What's the difference between OEM, Compatible and Remanufactured Cartridges?
2. How can I tell what cartridges to buy for my printer?
3. My printer is not listed

WARRANTY & RETURNS

1. Warranty
2. Returns

MISCELLANEOUS

ORDERING

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PRODUCTS

1. What's the difference between OEM, Compatible and Remanufactured Cartridges?
   OEM Cartridges:
   OEM is an abbreviation for Original Equipment Manufacturer. These manufacturers produce the replacement ink or toner for copiers or printers and normally will put the manufacturer's name on the product, such as Canon, IBM, Sharp, Lexmark, Brother, Epson, etc.
   
   Compatible Cartridges:
   Generic cartridges are specially manufactured to meet or exceed OEM (Original Equipment Manufacturer) specifications and high standards of quality and reliability and offer high-quality printing results. Manufactured 100% brand new, containing only new components, they are an economical alternative to expensive name-brand cartridges and supplies, and allow for big savings over brand-name cartridges and supplies.
   
   Remanufactured Cartridges:
   Remanufactured cartridges have been recycled to meet or exceed OEM (Original Equipment Manufacturer) specifications. The recycling and reprocessing process involves disassembling, inspecting, cleaning, replacing worn parts, reassembling, and filling the toner or ink. Once the remanufacturing process is complete, the cartridge is then print tested, sealed, and packaged for resale.

   Will using Compatible/Remanufactured cartridges void the warranty of my printer?
   No, the use of Compatible/Remanufactured replacement cartridges does not void your Printers Warranty, which is proven by the following US Congress New Legislation.

   MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
   United States Code Annotated
   Title 15 Commerce and Trade
   Chapter 50 Consumer Product Warranties
   15 Section 2302
   
   "(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:
   
   1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
   
   2) the Commission finds that such a waiver is in the public interest."

2. How can I tell what cartridges to buy for my printer?
   Look through our product line and find the name of your printer.
    
3. My printer is not listed
   Unfortunately, many cartridges have patented components. Until the patents expire, no other companies can legally make replacements. Eventually when the patents expire we hope to be able to supply you with replacements for more brands. If you do not see your brand listed, please Contact Us for help. We may have cartridges for you printer not currently listed on our web site.

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WARRANTY & RETURNS

1. Warranty
   Any item purchased from althakerah.net is covered by a 90-Day Warranty and must be returned within 30 days of the expiration of the Warranty. Warranty limited to recycled products only and does not apply to repairs, cleaning, or other expenses. althakerah.net will send a refund for any non-defective and unopened cartridges that are returned in as-new condition.
   

2. Returns
   Cartridges which develop problems may be returned subject to the following general conditions: 1) Cartridges which are more than 75% used may not be returned as defective. 2) Cartridges that are tampered with after receipt, may not be returned.
   

   Not all printing problems are the result of defective cartridges. Please consult your printer owner's manual. It is important to store cartridges in an upright position at least long enough for the ink to move through the sponge to the bottom of each cartridge before it is used, and to remove the yellow tab on top of the cartridge where applicable. (For HP & Lexmark, remove the hard plastic cover protecting the print head.) If strange colors or no printing are experienced a cotton swab with alcohol can be used to clean the print head and contacts on the cartridge and on the printer. Then the print head cleaning software should be used.
   
   All returns must be authorized by althakerah.net. Click here to request Authorization, giving the reason for the return. If it is determined that the merchandise needs to be returned, althakerah.net will issue a Return Authorization Number. This number is necessary for a return to be accepted.
   
   Please include the following information:

   A copy of your invoice you received when you received your order. If you don't have the invoice, then please include a note with your order number, the name on the order, the address the order was shipped to, the e-mail address used for the order and a phone number to contact you if needed. If any replacement item(s) were sent out to you, a refund will not be issued unless the original item(s) and the replacement item(s) are returned within our warranty. If the item(s) returned meet the requirements, your refund will be issued by the same method of payment you used to purchase the item(s) less any original shipping and handling cost unless, your request was made after the first 90 days of your purchase, it would then be refunded by check.
   
   Please note: althakerah.net is not a wholeseller. If you intend to purchase item(s) from althakerah.net and resell them, the item(s) purchased will hold no warranty and no cash value. They will be considered to be "As Is".
   

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MISCELLANEOUS

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